Services

Prominent is an award-winning PR, marketing and events company based in Suffolk. The company works across a variety of sectors including construction, education, legal, hospitality and the public sector.

“Prominent has worked with SMY IT Services for two years now, and we could not be happier with the service provided to us. The SMY team are always responsive when we need them and there has not been a problem encountered that they have not solved.

“As a team of creatively minded people, IT is crucial to the success of our business, but it is not something we have time to take control or solve ourselves. So, we need a team who we can completely outsource to – and SMY IT provides us with this service.

“Whether it is a simple issue or something more complex and business critical, the SMY team are always happy to help with a smile. Being contactable by both email and telephone means we can get either an immediate solution or we can schedule in work for a more convenient time – we get the best of both worlds.

All round service

“They look after everything for Prominent, from managing email signatures to computer technicalities; from purchasing equipment to server issues. There is not a problem too big or too small for them. They are incredibly knowledgeable on everything IT-related and provide second to none customer service. They appreciate that they often talk to staff who are not IT savvy and adjust the technical language accordingly.

“If you are a business that does not have the time of the inclination to worry about IT, and you need a ‘partner’, then I would fully recommend SMY IT.

“I trust them implicitly for both of my businesses, and I would not consider going anywhere else for IT support services.”

Helen Rudd
Managing Director, Prominent 

Fenton Civil Engineering Ltd are a groundworks company based in Chesham, Buckinghamshire. The company works in the civil, residential and commercial sectors of the construction industry.

“SMY have been providing IT advice and support to Fenton Civil Engineering Ltd since September 2019. Their services were recommended to us by a friend based in Watford who had been using SMY to provide their IT support.

“We needed urgent help after the person who had been delivering our IT support left suddenly. We were left in limbo and had no-one with IT knowledge in the office to help us in the interim.

“Thankfully, SMY came to our aid. They have essentially turned our whole IT service around and are providing help across a broad spectrum. When Jonathan and Carl initially came in to talk to us about our needs, they gave us an estimate as to how long it would take to get us back up to speed. It took a couple of months as there was no transitional phase with our previous IT expert and we literally did not even have passwords to provide SMY with.

Getting a handle on disaster recovery

“They really had to start from basics and were working from old laptops to try and gain access to passwords and crucial information.

“One of the other problems we faced was our domain name. We have a .com website address, which was coming up for renewal but, again, we did not have the log-in details. It meant there was a chance that we were going to have to change over to a co.uk domain. Fortunately, SMY saved the day and we didn’t have to change as it would have caused a few issues.

“SMY have truly been exceptional for us. Both Jonathan and Carl have done an amazing job and I can’t thank them enough. They are quick to deal with any urgent issues and there is not one question that they have been unable to answer. Their IT knowledge is supreme. I’m also learning on a daily basis thanks to their expertise.

“I wouldn’t hesitate to recommend SMY IT Services to any other businesses who may find themselves in the same situation that we were in.”

Vicki Pryer
Office Manager, Fenton Civil Engineering Ltd

Pure Resourcing Solutions are professional recruitment specialists for the East of England. They boast specialisms in accountancy, human resources, technology, marketing and office support.

“Jonathan and Carl have been providing IT advice and support to Pure for over 10 years. They are incredibly knowledgeable on everything IT and Telecoms and due to this are often involved in many of our technology projects whether it’s simply to ask their opinion, advice or to handle the installation/implementation of our hardware/software. What they don’t know in their field, in our opinion, isn’t worth knowing!

“They are exceptionally quick at handling urgent or business critical issues which goes a long way when you’re under pressure internally to deliver a good level of resilience with IT systems.”

Ian Walters
Chief Executive Officer, Pure Resourcing Solutions

Abacus Employment Services are a company focused on delivering excellent recruitment solutions. As well as offering 24/7 hour support to their clients, Abacus Employment Services also benefit from being the industry leader for both permanent and temporary staff.

“Having become disillusioned with our incumbent IT provider we took the decision to move to a new provider. Following meeting with Jonathan it was immediately evident that he understood our frustrations and he took the time to understand what we were looking for moving forward.

“From the initial idea to professional design and smooth installation of a brand new cloud IT infrastructure, SMY IT Services has enabled us to deploy the applications and tools we need to run our business and compete at the highest level. They always provide excellent advice and support so we have total confidence in their ability no matter the challenge we set them. Quite simply, SMY IT Services have never let us down.

“The service that we receive is of the highest standard and we are completely happy that we have made the right decision to move our business to SMY IT Services.”

Chris Addis
Managing Director, Abacus Employment Services

Sanctuary Personnel is a leading recruitment specialist with over 250 employees at their head office in Ipswich as well as offices nearby and in London.

“As a leading recruitment company, it is integral that our IT systems are consistently working to the highest level.

“Jonathan and his team have been absolutely fantastic in ensuring all of our needs are met and that the very best solutions were delivered.

“He is on hand 24/7 for anything we might need and he has an excellent knowledge base of all things IT.”

Andrew Pirie
Marketing Director, Sanctuary Personnel

Cowells Arrow provides high quality gaming products and reliable service and pride themselves on being industry leaders for over 50 years.

“Jonathan and his team are amazing, amazing customer service, problems are always resolved in an extremely timely manner without being baffled by technical jargon.”

Steven Pink
Financial Controller, Cowells Arrow

Warren Anthony Estate Agents was set up in 2003 and they have over 75 years combined experience.

“It is costly for us to have our systems down and really appreciate the speed that your team respond to any issue we have. I don’t believe we have had any problems which you have not been resolved.”

Warren Patmore
Lettings Director, Warren Anthony Estate Agents

“Having had some real bad experiences with IT companies in the past it has been a breath of fresh air to have you and your team assisting all of my staff with any issues that have arisen.”

Tony King
Sales Director, Warren Anthony Estate Agents